REVIEWS
★★★★★
Glenn delivered our spa, we did not buy the spa from him. He was willing to deliver our 3800 pound spa to our home with no problem! Glenn, Tim, Shawn and Donny (the crane operator) were amazing on the move! Hopefully, we didn’t miss anyone! Additionally, we had an issue and could not get a hold of the company who sold us the spa - we called Glenn (at 11 PM) , he told us the correct way to keep the water from freezing in 0 temperatures until we we got the problem resolved (the next day) thanks so much and would recommend Glenn’s Fireplace Spa! Very professional!!!
- Steve M.-
★★★★★
Anthony and Crew did a marvelous job on my hot tub removal and replacement! They were on time, had excellent equipment, and I would highly recommend them to anyone moving a hot tub. Of course it was on one of the coldest days of the year! Thanks again.
- John S. -
★★★★★
Outstanding !Here's why.From the customer service rep. Scotty to the final work done by Glenn and Sean in setting up my Pool table the experience was professional.I have nothing but praise for their timely response to my calls to the way they paid attention to the details of reassembling a difficult table.They came in and executed the job flawlessly.Kudos to Glenn and his team.They should be your first call if you need Pool table services. Sincerely and truthfully. Haig.Donabedian
- Haig D. -
★★★★★
- Vaughn H. -
★★★★★
Very helpful staff and they have many parts in stock.
- Jonathan W -
★★★★★
- Shawn P. -
★★★★★
Prompt excellent service. Great service from AnthonyWill call anytime I need a repair.Thanks again
- Jason W. -
★★★★★
Anthony demonstrated great customer service. He was knowledgable and so helpful in getting my hot tub started. Would recommend this company
- Katrina G. -
★★★★★
Anthony, the service technician rocks! He is not only a true professional, he is also courteous and personable. With the parts Anthony replaced he had my hot tub up and running in no time, and his work was completed during a FRIGID 21°F Michigan day!Thank you to GLENN’S Fireplace - Spa - Billiards!
- Cary C. -
★★★★★
Great place for your spa needs .also sells fireplaces
- Derek S. -
★★★★★
Anthony was awesome, friendly and even in the rain and difficult situation it didn't slow him down at all. I had only three lights working on my hot tub and within 15 minutes they were all working. He also told me how to clean my rope water jets. A true professional! Thanks Anthony!
- John M. -
★★★★★
- John R. -
★★★★★
Great customer service!
- Damon W. -
★★★★★
Anthony diagnosed the problem with the hot tub very quickly and did a great job. If you have a spa or hot tub that needs attention Anthony at Glenn’s is the way to go. Great experience, very professional!
- John M. -
★★★★★
They go above and beyond. For my spa and fireplace I wouldn't go anywhere else.
- Debi M. -
★★★★★
Anthony arrive right on time went out assess the damages knew exactly what it was replaced it and was gone within an hour or Hallelujah my hot tub is up and running again I use my hot tub all year around and I really appreciate it going again.
- Deborah W. -
★★★★★
- Michael M. -
★★★★★
This is the only place we go to get our tub serviced. Great staff and they will give you honest advice. Our service tech Anthony was awesome. Highly recommend
- Drew P. -
★★★★★
Sales and service are awesome. Delivered as promised and when we had a little problem Anthony was here to diagnose and correct it. Great service after the sale!!
- David C. -
★★★★
Updated after the initial comment..Not happy with the upcharge for parts and the lengthy time to add on time for service time after waiting weeks for the initial appointment, need to wait again for a new appointment for them to return with for plumbing parts not on hand.. i was told i can order parts at a regular price if i dont want to pay the upcharge.. it did start storming that prevented the tech from working.. which is understandable, but i should not have been charged for that time he couldnt work in the storm.. then it stopped raining as he left but i have to reschedule for the rest anyway..The tech and the owner was nice... said he would work with me but just wayyyy more expensive than i anticipated. I am not unfair or unreasonable so i will edit this review after the hot tub is completed if completed. Super disappointed 🙁 hundreds of dollars, weeks waiting, still not fixed, more money to come and more waiting... i wish i would have know this i would not have done it*** update*** The owner called me and said he seen my review and would credit me for the half hour and have the technician back the next day to finish the job. He also asked why i left such a negative review, i explained it was very honest and not negative just how i personally felt.. i explained how the outcome didnt have anything to do with kindness of the owner and tech. And i told him i am not trying to bash a company, i will gladly change the review when the job has been completed. So the next day the tech came back when i was sleeping so i have no idea what was done, but the spa was completed and the part replaced were sitting on the table to see. I recieved a bill for the time he spent and parts used but later i called him to pay for the bill and ask about a very sticky glue-like grey substance in my hot tub l couldnt get out and wanted to know what it could be.. he had no idea.. upon googling other say it could be a chemical reaction .. too much of a certain chemical? Who knows. Im still draining and cleaning it trying to get it out.. i probably put too much of something in it.. anyways.. the tech told me his boss told him to comp the remaining bill for the troubles.. which i did not expect whatsoever.. that was not the goal. but was a nice gesture so thank you. The tech offeres to come check it out for me but i did not want to take anymore time especially since they comped the last visit.. so all in all the company is a good company just had an issue with time in the first visit due to the storm. The issue was corrected and my hot tub is working great. 😊
- Monique K.
-
★★★★★
Glenn delivered our spa, we did not buy the spa from him. He was willing to deliver our 3800 pound spa to our home with no problem! Glenn, Tim, Shawn and Donny (the crane operator) were amazing on the move! Hopefully, we didn’t miss anyone! Additionally, we had an issue and could not get a hold of the company who sold us the spa - we called Glenn (at 11 PM) , he told us the correct way to keep the water from freezing in 0 temperatures until we we got the problem resolved (the next day) thanks so much and would recommend Glenn’s Fireplace Spa! Very professional!!!
- Steve M. -
★★★★★
Anthony and Crew did a marvelous job on my hot tub removal and replacement! They were on time, had excellent equipment, and I would highly recommend them to anyone moving a hot tub. Of course it was on one of the coldest days of the year! Thanks again.
- John S. -
★★★★★
Outstanding !Here's why.From the customer service rep. Scotty to the final work done by Glenn and Sean in setting up my Pool table the experience was professional.I have nothing but praise for their timely response to my calls to the way they paid attention to the details of reassembling a difficult table.They came in and executed the job flawlessly.Kudos to Glenn and his team.They should be your first call if you need Pool table services. Sincerely and truthfully. Haig.Donabedian
- Haig D. -
★★★★★
Very helpful staff and they have many parts in stock.
- Jonathan W -
★★★★★
Prompt excellent service. Great service from AnthonyWill call anytime I need a repair.Thanks again
- Jason W. -
★★★★★
Anthony demonstrated great customer service. He was knowledgable and so helpful in getting my hot tub started. Would recommend this company
- Katrina G. -
★★★★★
Anthony, the service technician rocks! He is not only a true professional, he is also courteous and personable. With the parts Anthony replaced he had my hot tub up and running in no time, and his work was completed during a FRIGID 21°F Michigan day!Thank you to GLENN’S Fireplace - Spa - Billiards!
- Cary C. -
★★★★★
Great place for your spa needs .also sells fireplaces
- Derek S. -
★★★★★
Anthony was awesome, friendly and even in the rain and difficult situation it didn't slow him down at all. I had only three lights working on my hot tub and within 15 minutes they were all working. He also told me how to clean my rope water jets. A true professional! Thanks Anthony!
- John M. -
★★★★★
- John R. -
★★★★★
Great customer service!
- Damon W. -
★★★★★
Anthony diagnosed the problem with the hot tub very quickly and did a great job. If you have a spa or hot tub that needs attention Anthony at Glenn’s is the way to go. Great experience, very professional!
- John M. -
★★★★★
They go above and beyond. For my spa and fireplace I wouldn't go anywhere else.
- Debi M. -
★★★★★
Anthony arrive right on time went out assess the damages knew exactly what it was replaced it and was gone within an hour or Hallelujah my hot tub is up and running again I use my hot tub all year around and I really appreciate it going again.
- Deborah W. -
★★★★★
- Michael M. -
★★★★★
This is the only place we go to get our tub serviced. Great staff and they will give you honest advice. Our service tech Anthony was awesome. Highly recommend
- Drew P. -
★★★★★
Sales and service are awesome. Delivered as promised and when we had a little problem Anthony was here to diagnose and correct it. Great service after the sale!!
- David C. -
★★★★
Updated after the initial comment..Not happy with the upcharge for parts and the lengthy time to add on time for service time after waiting weeks for the initial appointment, need to wait again for a new appointment for them to return with for plumbing parts not on hand.. i was told i can order parts at a regular price if i dont want to pay the upcharge.. it did start storming that prevented the tech from working.. which is understandable, but i should not have been charged for that time he couldnt work in the storm.. then it stopped raining as he left but i have to reschedule for the rest anyway..The tech and the owner was nice... said he would work with me but just wayyyy more expensive than i anticipated. I am not unfair or unreasonable so i will edit this review after the hot tub is completed if completed. Super disappointed 🙁 hundreds of dollars, weeks waiting, still not fixed, more money to come and more waiting... i wish i would have know this i would not have done it*** update*** The owner called me and said he seen my review and would credit me for the half hour and have the technician back the next day to finish the job. He also asked why i left such a negative review, i explained it was very honest and not negative just how i personally felt.. i explained how the outcome didnt have anything to do with kindness of the owner and tech. And i told him i am not trying to bash a company, i will gladly change the review when the job has been completed. So the next day the tech came back when i was sleeping so i have no idea what was done, but the spa was completed and the part replaced were sitting on the table to see. I recieved a bill for the time he spent and parts used but later i called him to pay for the bill and ask about a very sticky glue-like grey substance in my hot tub l couldnt get out and wanted to know what it could be.. he had no idea.. upon googling other say it could be a chemical reaction .. too much of a certain chemical? Who knows. Im still draining and cleaning it trying to get it out.. i probably put too much of something in it.. anyways.. the tech told me his boss told him to comp the remaining bill for the troubles.. which i did not expect whatsoever.. that was not the goal. but was a nice gesture so thank you. The tech offeres to come check it out for me but i did not want to take anymore time especially since they comped the last visit.. so all in all the company is a good company just had an issue with time in the first visit due to the storm. The issue was corrected and my hot tub is working great. 😊
- Monique K.